Privacy Policy

Last Updated: January 7, 2025

Introduction

At Service Walah, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website. By accessing our website or using our services, you agree to the terms outlined in this policy.

Information We Collect

• Personal Information: Your name, contact details (phone number, email address), and address when you book our services.
• Payment Information: Credit/debit card details or other payment information for processing payments.
• Service Data: Details of the services you have requested, such as installation, repair, or maintenance.
• Technical Data: Information like your IP address, browser type, device type, and website usage statistics.

How We Use Your Information

We use the collected information to:

• Provide and manage our air conditioning services.
• Process your bookings and payments.
• Improve our services and website user experience.
• Send service-related notifications, updates, or promotional offers (you can opt out at any time).
• Comply with legal and regulatory obligations.

Sharing Your Information

We do not sell your personal information. However, we may share your data with:

• Service Providers: Third-party partners who help us deliver our services (e.g., payment processors, technicians).
• Legal Authorities: When required by law or to protect our rights and property.

Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

Your Rights

You have the right to:

• Access and update your personal information.
• Request the deletion of your data, subject to legal obligations.
• Opt out of marketing communications.

Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically for any changes.